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30-Day Money-Back Guarantee

We want ELEVATE RAIL to make getting in and out of bed easier for you or someone you love. If you're not happy with it for any reason, tell us within 30 days of delivery and we'll make it right with a replacement or a full refund.

How to start a return

Message us through the Contact page with your order number and a short note (a photo helps if the rail is damaged). We'll reply within 1–2 business days with the next steps and a return address. Please don't send items back without contacting us first.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, send us a photo within 30 days of delivery. We'll send a replacement or refund you, whichever you prefer. You won't need to pay for return shipping.

Change of mind

Change-of-mind returns are accepted within 30 days of delivery. The rail should be in the condition you received it, with its packaging if possible. Return shipping for change-of-mind returns is paid by the customer.

Refunds

Once we receive and check your return, we'll let you know and refund you to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank. Original shipping costs and add-ons such as Shipping Protection, Priority Processing and Extended Warranty are not refundable once the order has shipped.

Extended Warranty

If you added the Extended Warranty (3 Months), we'll replace your rail free of charge if it develops a fault within 3 months of delivery. Just contact us with your order number and a photo.

Questions

Reach us any time through the Contact page on our website.